The Top Ten Things I hate about Charter High-Speed Internet Service

The Top Ten Things I hate about Charter High-Speed Internet Service:

10.) Having to keep a diary of all the times I’ve had to call Charter Customer Service and be put on hold in the last two and half weeks.

9.) Having to push “0” over and over at every automated switchboard prompt until I get a real live human being. (Keypad on phone now worn thin.)

8.) Having to repeat my sob story over and over again to these helpless Charter customer service reps who do not live in my city, state—or possibly country.

7.) Having to pay for Charter High-Speed Internet Service in the first place because AT&T hasn’t set up the lines so we can get DSL Internet service in this neck of the woods.

6.) Having to pay my cell phone company for the minutes that I went over my plan this month because I was putt on hold so many times calling Charter High-Speed Internet Customer Service.

5.) Being promised a rebate on an $89.99 modem I got in August when I signed on with Charter High-Speed Internet —the modem that at least one technician told me was “broken” and I needed to rent one from Charter at an additional fee per month. The modem rebate (promised within 6 to 8 weeks) has yet to arrive. All emails sent to the email address for questions about rebate not answered, either. Charter Customer Service reps say they “know nothing about the rebate program” yet Charter’s icon is plastered on the web site and they provide the modem. If they contracted this incentive program from an outside source, they are responsible for it ultimately—right? Why else would you advertise it and put your company logo on it?

4.) Not being able to send doc files to my telecommuting positions as expected—missing out on potential income and creating ill-will with potential customers because I’m not able to respond to their email requests in a timely manner.

3.) Missing out on promotional activities online because I cannot get online and stay online. Not being able to update my web sites in a timely fashion. All lead to lost sales and advertising opportunities for my books.

2.) Having to buy gasoline at over $3.09 a gallon to drive to other places to use public Internet—and then finding they have a “nanny blocker” on some of these public WiFI access points so I can’t even access my own publisher’s web site!

And the number one reason why I hate Charter Communications High-Speed Internet Service…

1.) Those damn flashing green lights on the modem when it’s kicked me offline for the upteenth time in the last five minutes!

Copyright © 2008 by Cindy Appel, all rights reserved.

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Words of Encouragement

There once was a woman who woke up one morning, looked in the mirror, and noticed she had only three hairs on her head.

"Well," she said, "I think I'll braid my hair today." So she did and she had a wonderful day.

The next day she woke up, looked in the mirror and saw that she had only two hairs on her head.

"Hmm, " she said, "I think I'll part my hair down the middle today." So she did and she had a grand day.

The next day she woke up, looked in the mirror and noticed that she had only one hair on her head.

"Well," she said, "Today I'm going to wear my hair in a pony tail." So she did and she had a fun, fun day.

The next day she woke up, looked in the mirror and noticed that there wasn't a single hair on her head. "Yeah!" she exclaimed, "I don't have to fix my hair today!"

Attitude is everything.

Thought for Today

"A government big enough to give you everything you want, is big enough to take away everything you have."~Thomas Jefferson